Privacy Policy

Your clients’ data never touches our servers

Effective date: January 1, 2026 · Last updated: January 1, 2026

InspectDeck Professional is offline desktop software. Inspection content stays on your computer. This policy explains what we do — and don’t — collect on the website, in billing, and in the app.

1. Summary

The app: inspection reports, photos, comment libraries, and company settings are stored locally on your device in .inspecx files. We do not receive, store, or process inspection content.

The website: this marketing site collects only what you voluntarily send us (e.g. contact-form email) plus basic, privacy-respecting analytics if enabled.

Billing: checkout, subscriptions, tax/VAT, receipts, and license delivery are processed by Lemon Squeezy as Merchant of Record. Payment card data never touches our systems.

2. Who we are (data controller)

InspectDeck (“we”, “us”) operates this website and licenses InspectDeck Professional desktop software. For billing personal data, Lemon Squeezy acts as Merchant of Record (seller on your invoice) and is independently responsible for payment processing — see Section 5.

Contact for privacy questions: support@inspectdeckpro.com.

3. What the desktop app collects: almost nothing

InspectDeck Professional works offline. It does not transmit inspection content, photos, client names, addresses, or report text to us or any third party. Files remain on your machine unless you export or share them (e.g. emailing a PDF to a client).

  • One free account for your subscription across devices: your email, subscription status, and the list of authorized installations (max two). No inspection content, ever.
  • No telemetry, tracking pixels, or advertising SDKs in the app.
  • Crash reports are not sent automatically. If you email us a log file, we use it only to troubleshoot.
  • You control retention: deleting a .inspecx file deletes that job from your machine. Signing out or cancelling never deletes your files.

License validation

The app performs periodic online subscription checks (active / cancelled / expired). The app talks to our entitlement backend (which verifies purchases with Lemon Squeezy, Google Play, or Apple server-side) — only your account identity, device registration, and app version are transmitted, never inspection content. An internet connection is required for sign-in and periodic re-checks; the app otherwise works fully offline with a 14-day grace window.

4. What the website collects

a) Information you provide: name, email address, company (optional), and message content when you use the contact form or email us. We use this only to respond to your inquiry and provide support.

b) Billing contact data (via the store of purchase): when you purchase, the store (Lemon Squeezy, Google Play, or Apple) shares with us your name, email, subscription status, and invoice metadata — used only for activation, support, and fraud prevention. Windows license keys are stored as one-way hashes, never in readable form.

c) Technical / analytics data: basic, privacy-respecting server logs (e.g. pages visited, browser type, approximate region) if analytics are enabled on our static host. We do not use cross-site tracking cookies, sell data, or run targeted ads on this site. If we add a cookie banner or analytics provider in the future, this policy will be updated.

5. Billing by Lemon Squeezy (Merchant of Record)

Checkout, renewals, VAT/sales-tax calculation and remittance, receipts, dunning, cancellations, and license-key issuance are handled by Lemon Squeezy. When you check out, you transact directly with Lemon Squeezy — their Terms and Privacy Policy govern payment processing. We never see or store your full card number.

Manage your data: update your card, email, VAT ID, download invoices, view licenses, and cancel in the self-serve customer portal.

6. How we use information

  • Respond to contact / support requests.
  • Activate licenses, verify subscription status, prevent fraud and key abuse.
  • Send transactional emails (receipts, license keys, renewal notices — via Lemon Squeezy).
  • Maintain and improve the website and installer distribution.

Legal bases (EEA/UK visitors): performance of contract (license delivery/support), legitimate interests (site security, fraud prevention), consent (where you opt in, e.g. waitlist), and legal obligations (tax records held by Lemon Squeezy).

7. Sharing

We do not sell personal information. We share limited data only with:

  • Lemon Squeezy (billing, licensing, customer portal) — as described above.
  • Hosting / infrastructure (static site host, GitHub Releases for installer downloads) — technical logs only.
  • Authorities — only where required by law.

8. Retention

Contact emails are kept as long as needed to resolve your request and for a reasonable support history. Billing contact records (name, email, subscription status) are kept while you hold a license and for legitimate business records thereafter. Inspection files on your machine are entirely under your control — we cannot delete them for you.

9. Security

This is a static site with no databases holding inspection data. Your free InspectDeck account (email, subscription status, authorized devices) is stored to operate cross-device licensing; support correspondence is handled via email. License validation uses HTTPS to our entitlement backend, which verifies purchases server-side with the store of purchase. No method of transmission is 100% secure, but our offline-first design means there is no cloud repository of client reports to breach.

10. Your rights

Depending on where you live (e.g. GDPR in the EEA/UK, CCPA/CPRA in California), you may have rights to access, correct, delete, port, restrict, or object to processing of your personal data, and to opt out of any “sale/sharing” (we don’t sell). To exercise them, email support. For billing records held by Lemon Squeezy (receipts, payment data), you may also need to contact Lemon Squeezy directly or use the customer portal.

We respond within 30 days (sooner where required). You may lodge a complaint with your local supervisory authority.

11. Children

InspectDeck Professional is business software for professional inspectors and is not directed to children under 16. We do not knowingly collect children’s data.

12. International transfers

Lemon Squeezy and our hosting providers may process billing and technical data in the US or other countries. Safeguards (such as Standard Contractual Clauses where applicable) are provided by those processors — see their policies.

13. Changes to this policy

If we change this policy materially, we will update the “Last updated” date above and, where appropriate, notify subscribers by email or site notice.

14. Contact

Privacy questions or requests: support@inspectdeckpro.com. Billing questions (invoices, VAT, refunds, cancellations): use the customer portal or contact support — see also our Refund Policy and Terms.

This is a plain-language policy for an offline product — not legal advice. Have counsel review before launch in your jurisdiction.