FAQ

Questions, answered straight

Trial, pricing, offline privacy, Florida add-ons, equipment lookup, install, billing and support — in one place. Still stuck? Talk to a human →

Trial & pricing

How does the 3-day free trial work?

Download the free Trial build for Windows — no card required. You get 3 days with full inspection features except export and print, including Florida add-ons and 3 free equipment decodes. When you subscribe, sign in with your InspectDeck account and your trial work carries over (Windows buyers paste the license key once to link it).

How much does InspectDeck cost?

One plan: $59/mo monthly or $599/yr annual for unlimited inspections, photos and PDF exports. Every template, Florida 4-point + wind mitigation add-ons, equipment age lookup and all ~1,190 comments are included. See pricing →

Monthly or annual — which should I pick?

Same software, same unlimited everything. Monthly is flexible; annual saves $109 with one invoice a year. Switch either way in the customer portal. Full math: flat vs per-report pricing.

Offline & privacy

Does InspectDeck work offline?

Yes. InspectDeck Professional is an offline-first Windows desktop app. Templates, photos, comments and PDFs stay on your machine. Internet is needed once for install and activation, plus periodic license checks — inspections never need a connection. All features →

Where is my inspection data stored?

Locally, in a single .inspecx file per job (main report plus any attached Florida forms and the equipment log). Your inspections are never uploaded — the free InspectDeck account holds only your identity, subscription, and device list for use across devices. Delete a file and it’s gone. You own backups. Details: privacy policy.

Florida & equipment

Which Florida forms are supported?

Attach a 4-point, a wind mitigation (OIR-B1-1802 style), or both to the same Florida inspection. Shared info autofills, each add-on exports its own flattened PDF, one .inspecx carries everything. Florida guide →

How does equipment age lookup work?

Enter type, brand and serial for HVAC, water heaters and major appliances to decode manufacture date, age frozen at inspection date, and typical lifespan, with a copy-ready report line. Trial includes 3 free decodes. Equipment lookup → · Field guide →

What photos do underwriters want?

Panel with labels legible, water-heater and HVAC data plates straight-on, roof geometry, opening-protection labels, attic connections. Full checklist: what underwriters want in photos →

Install & license

What are the system requirements?

Windows 10 64-bit (21H2+) or Windows 11 64-bit, dual-core 1.6 GHz+, 4 GB RAM (8 GB+ recommended), ~300 MB disk plus photo storage. Not supported: 32-bit, Windows 7/8.1, macOS/Linux (roadmap). Android app live on Google Play; iOS coming soon. Full requirements →

How do I install on a second PC?

One subscription covers 2 devices total across Windows, Android and iPhone/iPad — install the app on the second device and sign in with the same account. No second purchase, no second key. If both slots are taken, remove one in-app (with confirm) to free it. Move jobs by copying the .inspecx files.

Do I need to buy again for Android or iPhone?

No. Subscribe once, in any store (web, Google Play, App Store), and sign in with the same InspectDeck account on every device. Billing and cancellation stay with the store where you bought.

Does my account email have to match my purchase email?

No. Sign in with any email you own — what matters is using the same InspectDeck account on every device. The purchase links to whichever account claims it first (once per purchase, never transferable). Simplest in practice: use the email tied to your purchase — your Google account email for Play purchases, Apple ID email for App Store, receipt email for Lemon Squeezy.

Where are the training guides?

Three free PDFs, no sign-in needed: Beginner — complete course for new inspectors, Experienced — power workflows for switchers, Trainer — checklists, SOPs and drills for teaching teams. The same guides open offline from the app's Help → Training Guides menu.

How do I find my license key?

Your Lemon Squeezy receipt email contains the key (check spam). Or open the customer portal with your checkout email → Licenses → copy key. Still stuck? Contact support →

Billing, cancel & refunds

What happens when I cancel?

Cancelling turns off auto-renewal — you are never charged again. You keep full access until the end of the paid period, then the app locks until you resubscribe. Your .inspecx files stay on your computer. Manage in the customer portal.

Do you offer refunds?

Evaluate free with the 3-day Trial build first. After subscribing, contact support within 24 hours of the charge for a good-faith refund, monthly or annual. After 24 hours, cancel auto-renewal instead. Full policy: Refund Policy · Terms §5.

Can I get a VAT invoice?

Yes — Lemon Squeezy issues compliant invoices, handles EU/UK/US sales tax & VAT, and stores them in your customer portal. Add company name + VAT ID at checkout.

Support

How do I get help?

Email support — we reply within one business day. Billing self-serve: customer portal. Install help: Download. Quick fixes: Contact →

Try it free for 3 days

No card · Full inspection features · Export unlocks with $59/mo

Download free trial →See pricing