Trial first. Fair refunds.

1. Trial-first policy

InspectDeck Professional offers a free 3-day Trial build — full inspection features except export & print, no credit card required. Your trial work carries over when you subscribe (paste your key, no reinstall). Please evaluate system fit — including system requirements — before subscribing.

Because evaluation is free, post-charge refunds are limited to the good-faith window below.

2. 24-hour good-faith refunds

Contact support within 24 hours of the charge for a good-faith refund — monthly or annual initial purchase, renewal, or plan change. Examples: accidental purchase, duplicate subscription, activation failure we can’t resolve, or the app won’t run on a machine that meets the published requirements.

What happens: we approve the refund in Lemon Squeezy (Merchant of Record), your license is deactivated, and the app returns to locked mode. Your .inspecx files stay on your computer.

3. After 24 hours: cancel, don’t refund

After the 24-hour window, cancelling stops auto-renewal — you are never charged again and keep full access until the end of the period already paid for (month or year). There is no prorated refund for unused time, partial months, or unused inspections.

Cancel yourself anytime in the self-serve customer portal (checkout email required), or email support and we’ll point you there.

4. How to request a refund

1. Email support within 24 hours of the charge with: checkout email, invoice/receipt number or date, and a one-line reason.
2. We verify the charge in Lemon Squeezy and approve eligible requests — typically within 1 business day.
3. Lemon Squeezy issues the refund to your original payment method. Timing depends on your bank/card issuer (usually 5–10 business days). Taxes/VAT refunded alongside the charge where applicable.

Lost your receipt? Open the customer portal → invoices. Still stuck? Email support.

5. What’s not refundable

• Charges older than 24 hours (cancel auto-renewal instead — Section 3).
• Time spent in locked mode after cancellation/expiry — files remain yours, access resumes on resubscribe.
• Third-party costs (your hardware, Windows licenses, payment-provider fees outside Lemon Squeezy’s control).
• Abuse: shared/pirated keys, chargeback threats in place of a support request, or repeated subscribe-refund cycles.

Chargebacks

Please contact us first — chargebacks trigger automatic license revocation via Lemon Squeezy and slow everyone down. Good-faith requests inside the window are approved without dispute.

6. Annual plans

Annual ($599/yr) follows the same rule: full refund within 24 hours of the annual charge; afterwards access runs to the end of the paid year with no proration. Switching monthly ↔ annual in the portal is handled (prorated) by Lemon Squeezy at switch time — the 24-hour window applies to the new charge.

7. Taxes, currency & receipts

Prices are in USD plus VAT/sales tax where applicable. Lemon Squeezy calculates, collects, remits, invoices, and refunds tax. Refunds return the total charged (plan + tax) to the original method.

8. Questions

Billing or refund questions: support · customer portal · See also Terms §5 and Pricing FAQ.